Refund policy

Our 60-Day Satisfaction Guarantee

At Pill-OH, our mission is to revolutionise your wellness. We want you to feel the difference our supplements make, but we understand that sometimes plans change. That’s why we offer a 60-day returns and refund policy for all unopened bottles in saleable condition.

Pro Tip: Before sending a return, reach out to our team! We’d love to share some tips and tricks to help you get the most out of your supplements and integrate them effectively into your daily regime.

The Essentials: Terms & Conditions

To be eligible for a refund, please note the following criteria:

  • Product Condition: Items must be unopened and in saleable condition. This policy applies exclusively to our supplement range.

  • Single Bottles: One-off or subscription purchases of a single bottle are only eligible for a refund if they remain unopened.

  • Bundles (2, 3, or 4 Bottles): If you purchased a bundle and wish to return part of it, we will refund you for the unopened bottles returned to us.

  • Free Gifts: If your order included a free gift, this must also be returned to qualify for a full refund.

  • Shipping Costs: Customers are responsible for the postage costs associated with returning items to us.

  • Subscriptions: Canceling a subscription does not automatically cancel an order that has already been fulfilled. If your order has already been dispatched, please follow the standard return process below.

Important Note: We always recommend trying our products as a one-off purchase before committing to a larger bundle or a recurring subscription.

Purchases Made in Error

If you accidentally ordered the wrong item, you are welcome to return it for a refund provided it is unopened. Once the packaging has been opened, we can no longer accept the return or issue a refund.

Damages & Issues

Please inspect your delivery as soon as it arrives. If your order is defective, damaged, or incorrect, contact us immediately at info@pill-oh.co.uk.

In the event of transit damage or a shipping error, we will ask you to return the item in its original packaging for inspection. Once verified, we will happily provide a replacement or a full refund.

How to Start Your Return

To ensure your refund is processed smoothly, please follow these steps:

  1. Request a Return: You can request a return for your order within 60 days of receiving your order here.

  2. Get the Address: Once the return request has been approved, you will receive an email with the instructions and information for the return.

  3. Ship It Back: Please do not send items back without requesting a return first and having it approved, as unauthorized returns cannot be accepted.

Refunds: What Happens Next?

Once your return arrives at our facility, our team will give it a quick inspection. We will then send you a notification to let you know that your return has been received and whether your refund has been approved.

  • The Process: If approved, your refund will be automatically issued to your original payment method.

  • We do not refund the shipping costs paid to return the items back to us.

  • The Timeline: While we process things on our end immediately, it can take a little time for your bank or credit card provider to finalise the transaction. Typically, you should see the funds back in your account within 5 working days.

Questions? We're here to help. Reach out to us anytime at info@pill-oh.co.uk.